Refund policy

Return and Refund Policy

At Madesh Cosmetic, we want you to love your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund process to ensure your complete satisfaction.

1. Returns:

  • You can return items within 30 days of receiving your order.
  • To be eligible for a return, the item must be unused, unopened, and in the original packaging.
  • Items purchased on sale or with promotional discounts are final sale and cannot be returned or exchanged.

2. How to Return an Item:

  • To start a return, please contact our customer service team at [Your Contact Email] or [Your Contact Phone Number] to request a return authorization (RA) number.
  • Once you receive the RA number, pack the item securely, including the original packing slip, and ship it back to us at the address provided.
  • Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

3. Refunds:

  • Once we receive the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card provider to process the refund.
  • If the item is returned damaged or used, we reserve the right to issue a partial refund.

4. Exchanges:

  • We do not currently offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

5. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will cover the return shipping costs and provide a replacement or full refund.

6. Non-returnable Items:

  • For hygiene and safety reasons, we do not accept returns on opened or used beauty products. Please inspect your order carefully before opening.

7. Contact Us: If you have any questions or need assistance with your return or refund, please reach out to our customer service team at [Your Contact Email] or [Your Contact Phone Number].

Thank you for shopping with Madesh Cosmetic. We value your satisfaction!